Operations Escalation Management Cost Management Senior Management Fraud Control Night Shift Performance Analysis Team Handling Vendor Management Credit Card
Bengaluru / Bangalore 2-7 Years
Production & Vendor Management Responsible for Vendor Hiring, alignment, training & set-up for Screening & Sampling Process Responsible for driving application screening & sampling processing & related activities through vendors. Ensure Rhythmic review of vendor processing & drive achievement of business SLA ( Productivity, TAT, Accuracy etc.) Responsible for Cost Management ( Vendor Billing & Other sourcing related processes ) Drive qualitative review of vendor process & drive vendor in achieving required hygiene & audit standard. Ensure achievement of daily deliverables ( Queue Management, Fraud Trend Alert, TAT/Case Ageing, Accuracy & Other SLA ) Ensure effective investigation and prioritization for maximum penetration. Keep a check on productivity, False Positives and the Account Detection Rate (ADR) . Monitor and report the operational MIS, Dashboard with senior Management with adherence to SLA timelines and metrics Manage 1st party and 3rd party application frauds for Screening & sampling Process Timely closure of defects highlighted by audit team and feedback session to be closed and acknowledged as per schedule. Ensure adherence of Customer contact strategy at vendor levels Fraud Prevention Strategy \"Improvise and modify existing procedures and tools to fit new, non-standard situations \" Rule Performance Analysis and ensure optimum efficiencies from the Centralized & Automated sampling Process. Rhythmic review with stakeholders for policy & rules and implement the changes on timely basis Timely identification & reporting of Fraud Trends and work towards internal process fix Communication of dispute and fraud case to the concerned team and assist investigation team as required. Other Initiatives Drive Change initiative on Production to ensure system & processes are updated to mitigate latest fraud techniques Liaise with Other Fraud Control team for updates and best practice sharing on fraud controls Support project teams on UAT & PVT as per requirement. Stakeholder & Escalation Management related to Screening & Sampling processing Explore and implement opportunities to reduce cost
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Bengaluru / Bangalore
Operations Escalation Management Cost Management Senior Management Fraud Control Night ...