Build specific trade capabilities to support the deployment of trade solution to the Organisation businesses.
Lead and work with team members to enhance the capabilities (knowledge, processes and technology) to deliver the design and quality of solutions
Lead and work with external service providers to deliver quality solutions at the right cost
Enable the delivery organization to achieve testing milestones, implement risk mitigation plans to address risk on projects being delivered
Review and escalate risks and issues as appropriate basis content expertise
Enable team to conduct technical reviews, meetings, and benchmarking to industry standards
Trade Service Delivery Management:
Develops relationships and interacts with application users to develop a deep and extensive understanding of the business and goals. Keeps an open channel of communication with users and provides broad oversight and guidance on application support requests and needs.
Develops and maintains relationships and acts as an escalation point for internal IT managers and supervisors as well as third-party vendors on highly critical issues.
Utilizes deep and extensive application support knowledge to review and/or approve the development and facilitation of application training sessions as requested by business users.
Utilizes deep and extensive application support knowledge and is accountable for ensuring application technology complies with Enterprise Architecture framework. Reviews/approves and/or provides input to application framework variances as needed.
Provides broad oversight for release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases.
Includes providing oversight on the installation of patches, updates, and releases on development, test, quality assurance and production systems
Performs and/or reviews and approves analysis on highly complex, medium to long-term implementations of solutions considering cost, reliability, performance and business strategy
Provides broad oversight for projects related to risks and controls.
Maintains a close partnership with business managers and supervisors to identify gaps in support processes and direct efforts in developing solutions
Reviews and approves recommended improvements for moderate to advanced and highly complex application- specific support processes and procedures.
Utilizes deep and extensive application support knowledge to review and assess the research, evaluation and recommendations of technology solution alternatives.
Provides general guidance to direct reports in the areas of application support for highly complex, medium-term application support activities and projects.
People Leadership and Financial Management
Select, develop, and retain a high performing team
Champion employee engagement within your team
Delivery timely and effective performance feedback
Coach employees in career/performance development
Responsible for setting and managing the budget for team.
Innovation and Collaboration
Work in partnership across Global IT to enhance innovative solutions and ensure consistency across the various capability work streams
Collaborate with other IT teams to build strong knowledge that reflect an ability to think broadly in terms of architecture, or more tactically to assist partners in designing and developing technology and data packages.
Provide consultation and support across teams during design.