L2 Technical Support Engineer

Outbound Calling, Customer Service, Call Center, Hardware Networking, Technical Support, IT Hardware, Customer Satisfaction, Troubleshooting Skills, Problem Resolution, Application Software

Bengaluru / Bangalore      4-6 Years

Posted: 27-Oct-2017


Job Description

Strong technical knowledge in software, hardware, and networking, particularly trouble-shooting, repair, sales, etc. 
Prior experience in Customer service or call center environment 
IP protocol and network experience highly desirable 
Working knowledge of NetApp technical systems 
Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity 
Sound problem solving skills with linear and logical troubleshooting skills 
Process knowledge, assessment, design and documentation skills 
Strong oral and written communication skills 
Solid analytical, technical, and project management skills 
Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook) 
Ability to work independently with minimal supervision 

Job Type

Full Time Jobs

Role

IT/ Networking (EDP) - Manager

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