L2 Technical Support Voice Process Associate

Voice Process Technical Support L2 Technical Support customer service support Tech Support

Bengaluru / Bangalore      1-5 Years

Posted: 03-Nov-2017


Job Description

    Providing excellent customer service support to customers during every single interaction

    Resolving technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts for HP product (Laptops,Desktops,Printer etc)

    Assisting end users to avoid or reduce problem occurrences

    Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)

    Engaging support as needed to ensure SLA demands are met .

    Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement

    Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

    Providing direction and guidance to process improvements.

    Articulating recommendations and explain resolutions to clients

    Only Male candidates should apply

Job Type

Full Time Jobs

Role

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