Job Description

Providing excellent customer service support to customers during every single interaction

Resolving technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts for HP product (Laptops,Desktops,Printer etc)

Assisting end users to avoid or reduce problem occurrences

Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)

Engaging support as needed to ensure SLA demands are met .

Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement

Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

Providing direction and guidance to process improvements.

Articulating recommendations and explain resolutions to clients

Only Male candidates should apply

Job Type

Role