IP Networking, TCP, Technical Support, Windows, Customer Service, MS Exchange, Verbal Communication, Interpersonal Communication Communication Skills, Web Technologies
Bengaluru / Bangalore 3-5 Years
Technical Support Engineers assist NetApp Customers by providing a range of technical support including: - Resolve Customer problems via the telephone, the web or AutoSupport. - Research Customer issues in a timely manner and follow up directly with the Customer with recommendations and action plans. - Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise. - Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues. - Create new knowledgebase articles to capture new learning for reuse throughout the center. - Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications. - Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. Initial focus is on learning NetApps proprietary operating system, OnTap, and troubleshooting NetApp hardware issues. - Some opportunity, after training, to work on small volumes of Top Enterprise Accounts (NetApps highest priority customers) and SupportEdge Premium cases (customers with a higher level of support agreement).
Full Time Jobs
IT/ Networking (EDP) - Manager
Technical Support Engineer
Bengaluru / Bangalore
IP Networking, TCP, Technical Support, Windows, Customer Service, MS Exchange, ...