IT Specialist - Platform Application Developer, Digital

jms, liferay, centos, maven, tomcat, jmeter, Linux, Java, J2ee, Oracle Database, SDLC Tools, AWS, Apache Tomcat, Puppet, Chef, jMeter & Mercury, Shell Scripting, Jenkins & artifactory.

Bengaluru / Bangalore      6-8 Years

Posted: 10-Oct-2017

Job Description

  • Responsible for Level 2 support which includes SOP based work orders, incidents and preliminary investigations
  • Undertake and ensure timely resolution of incidents and work orders per SLAs 
  • Collaborate with Level 1 and Level 3 support teams, and stakeholders
  • Ensure timely escalation of issues that cannot be resolved at Level 2 
  • Enable L1 teams to be self-sufficient to resolve known issues
  • Build application knowledge and be updated on application changes
  • Familiarize with monitoring and monitoring tools to proactively identify issues and deep-dive into symptoms/issues for service restoration
  • Ability to troubleshoot, debug code, identify root cause and resolve issues with minimal supervision. Responsible to maintain SOP documents and keep it up-to-date.

Job Type

Full Time Jobs


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