problem determination, creativity and analysis
1.Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding Technical issues
2.Remote Infrastructure support
3.Perform problem cause analysis
4.Resolve customer queries & achieve customer delight.
5.Ability to Identify Opportunity & Implement Process Improvements
6.Has technical experience and skills in the areas of problem determination, creativity and analysis.